Support
Mac Customers
- You can purchase and download the Mac version of ItzaBitza here.
- Because The Game uses DirectX graphics calls, they DO NOT run on VM’s such as Parallels.
PC Customers
Game Instructions:
- I just purchased the game and all the playsets except “Home Sweet Home” are locked!
- When we go back to re-play a playset, it does not pick up where we left off
- What are the star challenges about?
I just purchased the game and all the playsets except “Home Sweet Home” are locked!
By design, the first time your child plays the full version of ItzaBitza, the only playset that will be unlocked is the “Home Sweet Home” Playset. Your child unlocks the next playset once they complete five star challenges within the same playtime and earn a bronze trophy. Now that a new level is unlocked, your child can choose to go to the new unlocked level, or continue on the current level finding and earning more stars to ultimately earn a gold trophy. Although your child unlocks different playsets in a sequence reminiscent of traditional game levels, they will reap the rewards of play without progressing or completing them. In this way the game allows your child to enjoy playsets that personally motivate them.
When we go back to re-play a playset, it does not pick up where we left off
The game design is such that each time the player re-enters the playset, they get a fresh environment. The designer’s logic is to see playsets as conceptually similar to physical playsets in where the child plays and comes up with stories through their imagination. The playset is then put away and re-played. This would be similar to playing with dolls or trucks in the physical world.
What are the star challenges about?
The stars provide creative problem solving opportunities (e.g.: to pick 5 purple flowers, the flowers have to be there. If they are not there, how do you get them? Oh – you need a sun. After picking the 5 purple flowers, a star is obtained. Get 5 stars within one playing of the playset and the player unlocks the next playset). Stars continue to be collected in total with the design intent that the child feels a sense of accomplishment. Also, stars appear in context to what is being draw, hence another design behind the challenge is to find all the stars. When all stars are found, the player earns a gold trophy. In order to do this, the challenge is finding and solving all the stars.
UNINSTALL:
- Go to Start Menu > Control Panel > Add/Remove Programs for XP users, Uninstall a Program for Vista and Win 7 users
- Look for the Game and uninstall.
Once the game has completed uninstalling, on to the next step!
GET THE LATEST COPY.
- Click on this link: http://sabigames.com/downloads/
- On the right-hand side, click Download Now
- When the box pops up, click ‘Run’
ACTIVATE
The first time you start the game, it will ask for your activation key.
- The different areas of the game that have locks over them will automatically unlock once the player has progressed through the game and received at least five stars within a level.
- To get the stars, there are different tasks that can be completed in each level – for example in the first level –
- Player draws a house.
- Once the house is completed, the player is able to interact with the house and open the door.
- Within the open door there is a star.
- Once the star has been clicked on a new task will appear in the lower left-hand side of the screen.
- Scrolling over the new star details how to complete the task.
- Once completed the player receives a star in their counter that applies towards unlocking the next level.
- I hope this has helped to kick-start all the star gathering fun that the game offers.
.How do I get the latest version of the game?
We do a lot of testing. But even after all the testing there are countless number of PC hardware configurations that we could not test on. We pride ourselves on a quality game and will periodically update as we encounter challenges customers have running ItzaBitza on their PCs.
There are two ways the game can get updated:
AUTO UPDATE:
- Go into the game, wait a while, then exit the game and restart it
- This should prompt the game to update itself if we have put a patch out anytime recently
MANUAL UPDATE:
- Download and install the game from – http://sabigames.com/downloads/
- You can install over the old version and you will not have to reactivate
Once that has completed, you will have the latest version of the game for your enjoyment
IF YOU ARE INSTALLING ITZABITZA (NOT ITZAZOO) FROM CD-ROM, YOU MUST DOWNLOAD THE LATEST VERSION OF ITZABITZA FROM http://SabiGames.com/downloads/
The PC you are Installing the Game on is NOT on the Internet
Follow the steps located here.
The PC you are Installing the Game on IS on the Internet
Most likely there is a firewall preventing the Game getting the License File from our License Server. You can either:
- Turn off the firewall, Activate the Game, turn the firewall back on.
- Obtain a License file for the Game by using a PC that is not blocked by a firewall by following the steps located here.
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You can purchase and download the Mac version of ItzaBitza here.
For the PC version, an Internet connection is needed for activation.
If the computer you wish to install on does not have an internet connection, you will need to do the step outlined in this PDF document.
- OS: Windows XP/Vista(tm)/Win 7
- Processor: -1 GHz or faster
- Ram: 512 MB RAM
- Video: 64 MB DirectX® 9.0c compliant
- Display Resolution: 1024 x 768
- Sound: – DirectX® 9.0c compliant
- Input devices: – Mouse, keyboard
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Where can I find my activation code?
If you purchased the game from our website, the activation code will come to you in an email to the address that you have provided. If you purchased the box game, once you receive the box (in its pretty packaging) it will be on the sleeve that the installation disk is in.
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I did not receive an email with my purchase information
Sometimes mail is filtered by internet service providers. Try checking the folders that contain your junk mail, or use the following page to re-send your activation key: Get My Key Now
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How can I re-download a purchased game?
Download and install the game from – http://sabigames.com/downloads/ .
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This is almost always caused by the DirectX graphics hardware, DX software driver, and/or the DirectX software layer that comes with the Windows OS. The second most common reason is graphics hardware acceleration is turned of on Windows. These challenges are part of Windows and not part of the Game.
1) make sure you have the latest DX software driver installed for the DX graphics hardware in your PC. To fix this, you need to go to the web site of the vendor of your PC and download the latest graphics drivers for your PC’s graphics hardware.
2) make sure you have a copy of the DX software layer. You can check this by installing the DX software layer from here.
3) occasionally, The Game is not able to tell the display to go to 1024 x 768 resolution. If you are still having problems, try manually setting the display resolution to 1024 x 768.
4) Especially on older PCs, Graphics Hardware Acceleration might be turned off. This prevents DirectX from starting. How to turn on Graphics Hardware Acceleration is somewhat dependent on the OS you are running because it is a feature of Windows Graphics, and not The Game.
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